Re: Delivery of Building Firewalls with OpenBSD and PF

[Jonathan Hirschman <jonathan@hirschman.net>]

Jacek,

I don't mean to be too blunt, or be bluntly too mean :) And, I'm very 
sorry that you had a spell of bad luck. But, if all the delays were not 
the fault of you or devguide.net, then who? Certainly not the trusting 
folks that spent their money with you.

No offense, but take some responsibility, and make the situation right. 
And do it quick, we've been waiting long enough. If that means eating 
more expensive postage so that folks waiting for their book get it 
faster, then do it. If that means finding someone in other countries to 
help you fulfill the order faster, do that too. Or pay someone to do the 
work in an expedited manner. Or all of the above.

The bottom line is that the last people that should be suffering due to 
the turn of events are your customers. Instead of having me (and others) 
bitch at you, maybe it'd be a better idea to do _something_ that has us 
saying "what a great guy".

Even if the book is fantastic, I'm sure that current customers won't 
forget the service. If you do something proactive now, you can still 
salvage the situation somewhat. If you make people wait another month to 
get their book, you'll never sell them another thing.

Jonathan Hirschman

Jacek Artymiak wrote:

> 
> Once again, I would like to sincerely apologize for delays, but not all 
> of them are the fault of mine or devguide.net.  I do hope that the book 
> will be worth the wait.
> 
> --Jacek